Download PDF The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities, by Tina Kuhn
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The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities, by Tina Kuhn
Download PDF The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities, by Tina Kuhn
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Review
''Tina has written the 'how to' book on not only managing difficult personalities but also building productive relationships. Every manager—from the CEO down to the most junior person—should read this book and keep it close for reference. A must-read.'' --Sid Fuchs, defense industry CEO and author of Get Off the Bench ''Workforces are complex and diverse living organisms that are essential to an organization's success. Anyone—managers, senior staff, and new employees—who wants to understand and improve their interactions with colleagues and the workforce in general needs to first read this book and then adopt it as a reference guide on how to identify the different personalities that comprise their workforce, the types of communications strategies they could tailor to their particular situation, and the tools they could use to achieve successful outcomes. Tina Kuhn shows readers how to develop a vibrant and productive workforce.'' --Leslie Lewis, PhD, consultant and recognized expert on strategic and business planning for the government and industry ''Whether you're a novice supervisor or a seasoned executive, this book is for you. The core of personal and professional success is effective communication. Tina's instruction in using the 9 models of personality types gives realistic context to her book. You can easily translate her examples to your everyday work environment and may find yourself sorting your peers, managers, and employees into one of the 9 personality types. Her practical leadership advice is a terrific annual checklist to remind us of how to be our best manager self.'' --Jill Singer, Vice President—National Security, AT&T ''Once you read The Manager's Communication Toolkit you will never approach a tricky workplace communication scenario without it! This is the best tactical communication reference guide I have ever read.'' --Yolanda Clarke, CEO/Founder of Powder River Industries (PRI) ''Tina's book, based on her personal management success, provides a comprehensive discussion on how to effectively communicate with all the types of personalities you are sure to encounter during your career. Make sure you have plenty of post-it notes handy while you read it, as you'll want to mark many of the pages for reference.'' --Gary Rosen, President, Engineering Solutions, Inc. ''Tina Kuhn's book is in a league of its own! Tina has the unique capacity to explain best practices to communicate effectively in challenging scenarios and does so with great clarity. Her insights and tools provide invaluable advice to overcome even the most difficult encounters.'' --Abigail Wenner, President & CEO of Executive Consulting International LLC
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About the Author
Christina Kuhn is the President & CEO of a cyber company. She has 34 years of leadership positions and has managed upwards of $440 Million a year of revenue and 1,600 people. Ms. Kuhn has performed multiple transitions of organizations from low performing to high performing, efficient teams. Using her insight on people management, she is able to rapidly assess organizations and make create high functioning teams.
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Product details
Hardcover: 224 pages
Publisher: Greenleaf Book Group Press (February 5, 2019)
Language: English
ISBN-10: 1626345899
ISBN-13: 978-1626345898
Product Dimensions:
6.3 x 1.1 x 9.1 inches
Shipping Weight: 1.1 pounds (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
8 customer reviews
Amazon Best Sellers Rank:
#136,380 in Books (See Top 100 in Books)
Communication in today's hyper-connected workplace necessitates state of the art communication, internally and externally. Today's digital, social media-driven world, however, seems to have lost some of the basics of communication, and that's where Ms. Kuhn's book is of the highest importance. Through sharing her ideas on proper communication, in person and through various media, she has written the textbook for the early Twenty-first Century in organizational communication. It should be required reading for every manager in today's corporate, governmental and small business organizations.
Ms. Kuhn's book is a clear, concise roadmap for dealing with difficult personalities and effective communication in the workplace. It is a must read for managers, and helpful for anyone that has to communicate with a boss, co-worker, or lead a team. She taught me how to focus my conversations to not only make them more productive, but also how to create unity even in the midst of conflict. This book provides multiple strategies for rapid conflict resolution and effective communication.
I won a copy of this in a Goodreads giveaway and it has not affected my review.This delivered on the promise in the title and gave me a whole toolkit of different ways to communicate and tips for tailoring to different kinds of people. The best thing about this book is that it is full of scenarios where a business interaction goes poorly, followed by a scenario that resolves the issues using the recommended techniques. It's a great model to help you think through your own situations. I also found useful the thorough breakdown of different communication techniques, different personality types, and different leadership styles, with discussion of advantages and disadvantages.I think this will be useful to anyone trying to be a more effective communicator and team member, not just for managers - I'm not currently in a management position but my past management experience helps me with the big picture perspective and with managing myself, especially when my current supervisors use the laissez-faire style.Ultimately, this was a well-organized and highly structured book filled with useful techniques, and I know I'll be returning to it for reference frequently.
Tina's book is a must read for any individual who strives for success both in the business and personal arenas. Written in a precise and clear style, this book is a "how to" guide to managing the communications in your life that might have seemed unmanageable. Tina presents real life scenarios to illustrate challenging situations and personalities in the workplace that are easily recognizable. Her book presents simple tools and techniques for achieving successful outcomes. Not only are these models highly effective in creating a productive workforce, they easily translate into many other arenas. As a forensic vocational specialist, I feel well armed to enter the courtroom and communicate clearly and effectively. Tina's book will take its well earned place in my referral library.
This is a must read for anyone who is looking to communicate effectively with the people around them who are directly or indirectly involved in their life. Thanks Netgalley for the eARC. I particularly loved the section of do's and don't's in this book because it serves as a reminder of the factors to bear in mind.
I have found this book has given me practical and easy to understand tools for a range of difficult types of people: Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. This book gives you tools for email, text, and formal written communication as well as provides the tools for being an effective and compassionate communicator. I am going to use this book’s techniques not only for business but also for dealing with those difficult personalities on a personal basis.
Some employees bring more with them than their resume. Ms. Kuhn presents a 360 approach to recognizing and managing difficult personalities that can negatively impact otherwise productive teams. Knowing how to communicate effectively with each of the personality types identified in her book adds a whole new dimension to a manager's leadership ability and overall success within his or her organization. This book provides those tools.Aside from knowing employee personal styles, this book reminds us that the best leaders must also know their own approach to communicating and managing. Honest self-assessment is as important as knowing who it is your are managing. Tina has provided an outstanding communication guideline for being a better leader and building better relationships wherever they are found.
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